Telehealth Sessions

We chose Zoom for our psychology sessions because it has high security and privacy standards, and end-to-end (user-to-user) encryption, which means it is harder to hack. Zoom is a video-conferencing program which you can download for free onto your computer or as an app on your phone, which allows you to host or attend meetings with other people. There are paid versions too, but the basic version is free and works very well. We recommend setting up your Zoom account well in advance and having a go at testing out your camera and microphone to make sure it all works.

How does it work?

Prior to your appointment your psychologist will set up a “meeting” for your session in Zoom. This meeting will be password protected. You will receive a Zoom web-link via email on the day of your appointment. The password will also be in it. At the time of your appointment, click on the link, and this will launch the Zoom program or app. Once you’re in, enter the password and your psychologist will join you there. Please make sure your camera and microphone are working.

What will a psychology session via Zoom be like?

We will provide you with information about telehealth therapy and ask you to consent to having psychology sessions via Zoom. We have a consent that form we will send to you. We run our telehealth psychology sessions in the same way we run our in-person therapy sessions, so if you’re familiar with your psychologist, you’ll find it pretty easy to switch to Zooming with them. If you’re new, we will spend much of the first session getting to know you, we will ask you about what has brought you to therapy, and we encourage you to ask questions too. We ask that you do the normal things you would do in preparation for a therapy session, e.g. make sure you’ve gone to the bathroom beforehand, have a glass of water or a cup of tea close by, and make sure you’re in a private, quiet space with limited distractions. Please also have your phone on silent and out of reach. We will of course try to make sure you’re feeling comfortable and will check to make sure the session is working for you.

Fees and Rebates

Clients with a Mental Health Care Plan (MHCP) from their GP will be eligible for a Medicare rebate (of $93.35) for up to ten sessions per calendar year. We are also registered with the private health insurance providers, so you may be eligible for a rebate if you have private health insurance (please check your individual policy). Please email info@positivehealthpsychology.com.au or call us if you would like further information regarding our fees and rebates.